This year, we have seen threats made against companies, too. In the case of bitcoin blackmail, the media component was supposed to be a strong argument in the eyes of the victim for paying the ransom without delay, so cybercriminals cited the example of media personalities whose reputation suffered because of an explicit video being published. This is very similar to the techniques of “Nigerian” scammers, who pose as real political figures or their relatives, offering tons of money, or otherwise link their messages with concurrent global events. This year, too, blackmailers began to take advantage of news sensations to add substance to their threats. In a reflection of the current trends for online videoconferencing, some email campaigns claimed to have spied on their victims with the help of Zoom. In most cases, scammers, as before, claimed to have used spyware to film the blackmail victim watching adult videos. Threats made by extortionists grew in diversity. In 2020, Bitcoin blackmailers stuck to their old scheme, demanding that their victims transfer money to a certain account and threatening adversity for failure to meet their demands.
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We assume that those who called the numbers were asked to provide the login and password for the service that the scammers were imitating, or to pay for some diagnostics and troubleshooting services. The scammers were simply betting on the visitor to turn their attention to the number and unsettling warning message against the red background, rather than the address bar of the fake website. The contact phone trick was heavily used both in email messages and on phishing pages. The scammers likely expected their targets to use the provided phone number to get help instantly in a critical situation, rather than to look for a contact number or wait for a written response from support. Toll-free numbers were intended to add further credibility, as the support services of large companies often use these. An offer to call back was supposed to put the addressees off their guard. Most legitimate messages give recipients constant warnings of the dangers of opening links that arrive by email. All of these messages had one thing in common: the user was requested to call a support number stated in the email. Various pretexts were given for requesting the user to get in touch with “support”: order confirmation, resolving technical issues, cancellation of a suspicious transaction, etc. In their email campaigns, scammers who imitated major companies, such as Amazon, PayPal, Microsoft, etc., increasingly tried to get users to contact them. Trends of the year Contact us to lose your money or account!
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